Purpose of the role
Working collaboratively with designers, developers, analysts, and other digital professionals within a product team, you’ll research and support creating world-class products and services that meet the needs of real people while providing commercially successful solutions for our clients.
Working in partnership with clients and peers, you will lead and facilitate the full product lifecycle by employing a range of research and experimentation methods, qualitative data, and quantitative insight to inform your thinking. You will be proficient in explaining why your chosen program of work is suitable in each individual context.
From problem through to solution, you will continue to lead the research through production, experimentation, and build, ensuring the final product experience is delivered in line with the original vision to the highest standards of craft and utility.
We need you to roll your sleeves up but also be a natural leader and mentor. Your position in the team means juniors, peers, and clients will be looking to you for guidance and research leadership.
Role Band: 4
(Band Guide: 1: Junior 2: UX Researcher 3: Senior UX Research Consultant 4: UX Research Consultant Lead 4.5: Head/Principal 5: Director)
Salary: £50k-£65k The salary banding for this role is dependent on your experience.
We are an equal opportunities employer and are committed to promoting inclusivity and diversity at Code. We are actively encouraging applications from black and ethnic minority groups and women in engineering.
Key Responsibilities
* Planning design research programmes - helping teams to plan and organise research objectives that can be broken down into methods to help the teams gather insight or make decisions.
* Research mindset - help embed continual research as part of build, measure, learn in product teams.
* Joined up research approach - work with other leaders and disciplines to ensure experimentation is part of Code's design research DNA to create and test innovative approaches to user research and experience design.
* Produce tools - develop appropriate design deliverables and structures to inform product thinking, e.g. journey maps, service blueprints, and user profiles.
* Make effective decisions - use sound judgement, data, evidence, and insight to arrive at accurate, expert, and professional decisions and advice.
* Collaborative - work with other disciplines and clients in your product team to define research programmes that enable innovative and effective product experiences.
* See the big picture - ensure your research activity contributes to the wider product strategy and adds customer and commercial value.
* Commercial experience design - balance user goals and business objectives with brand, time, budget, and technology.
* Empathy - always form and test ideas, design ideas, and solutions with the needs of real people in mind.
* Client centric - create and maintain good relationships with clients for the programmes you are working on.
Requirements
Your skills and experience
Essential
As a Lead UX Research Consultant, you will be comfortable using and recommending different research methods for multiple strategic research programmes, that you own or support. Consider your experience for the following skills:
* Organising, selecting, planning, and running qualitative and quantitative design research activities and drawing insight from research findings to create appropriate research deliverables.
* Facilitation - ability to facilitate a broad range of progressive design research methods.
* Critical thinking - ability to interrogate a variety of sources when faced with a problem and produce analysis to a high standard.
* Communication - delivering actionable insights in formal and informal settings.
* Persuasion - ability to convince stakeholders of the value of user research.
* Peer review - critique projects throughout design and development for experience quality, usability, and business value.
* Strategic thinking - using insights to inform product and service strategies across clients.
Desirable
* Proficient at creating, planning, and facilitating collaborative workshops with peers and clients.
* Work with Product Owners to plan project activities and estimate costs.
* Knowledge of modern product management and development practices.
* Propose and test IA, taxonomies, navigation, and key product journeys.
* Leading and facilitating design sprints.
* Survey writing skills.
Good to have
* Specialist in areas like Brand, art direction, and motion research.
Leadership
Essential
* Self-leadership - be responsible and accountable for your own actions and growth.
* Research activity - be responsible for delegating or conducting appropriate research activity to drive the product forward.
* Programs of work - select design research methods and lead the definition of appropriate programs of work.
* Insight culture in teams - create, nurture, and champion a continual insight-led approach within your product team.
* Lead Research - helping others learn about research and mentoring.
* People - management and coaching of junior researchers.
* Product direction - collaborate and lead routines to help the team make strategic recommendations.
* Inspiring co-workers - sharing knowledge and skills with the team.
A bit about EM Code...
We are EM Code, formerly Code Computerlove, a new kind of digital partner. Since our establishment in 1999, we have continually adapted our attitudes, beliefs, and approaches to stay ahead.
For over 25 years, EM Code has helped shape some of the UK’s leading brands and businesses. We are renowned for our human-centred thinking, digital design excellence, and modern engineering practices.
Our approach is agile, collaborative, and flexible. We focus on what our clients need to achieve, finding ideas that create business impact and making them happen.
We are officially recognised as a Great Place to Work, with 98% of our team saying the working environment is welcoming, friendly, and fun.
As an equal opportunities employer, we are committed to promoting inclusivity and diversity at EM Code. We actively encourage applications from black and ethnic minority groups.
What we value...
* We value people who are brilliant in their capability and the things that they make together.
* We value people who improve continually improve themselves and the world around them.
* We value people who collaborate who are a joy to work with.
Benefits
The package
We offer a competitive salary, negotiable depending on qualifications and experience. On top of this, we have a generous benefits package, including pension scheme, medical insurance, flexi-start, 25 days holiday growing to 30 days over time, paid social events, bike schemes, child care schemes, etc.
It's not all about work
* Make-Change Friday afternoon – dedicated self-improvement time.
* An annual training budget of at least £500.
* Medical insurance with eyecare and dental included.
* Generous maternity and shared parental leave package.
* £25 per month wellbeing budget.
* Corporate discounts with the likes of John Lewis and Made.com.
* Flexible hours and flexible bank-holidays.
* Bike and rail pass scheme.
* Your birthday off.
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