Operations Manager
Location: Hamilton International Technology Park, Blantyre. G72 0HT
Salary from £43,080 with 10% Annual Bonus
Permanent
Flexible/Hybrid Working Arrangements
Closing Date: 19th November 2024
Purpose
The position of Operations Manager sits within the Smart Metering business unit, reporting to the Logistics & Operations Manager. The main purpose of the Operations Manager is to manage the billing process of monthly rental for currently 85 Energy suppliers in the UK, up to £100m per annum. Managing and improving asset tracking of all assets from initial purchase through installation, maintenance, fault management and end of life meter recovery, the Operations Manager will capture all asset information and industry flows relating to the meter for the purposes of billing and recovery of warranty claims from manufacturers, whilst managing the process to recover costs of meters removed from the wall prematurely and broken meter costs and managing billing disputes from customers.
Responsibilities
1. Regularly reviewing and assessing the design and implementation of the end to end billing process to maximise its operational efficiency and accuracy, ensuring the monthly billing cycle including rental and income recovery from 'Off The Wall' meters is completed on time and invoices issued.
2. Ensuring that all MAP systems are reconciled with available industry data, providing robust data and analysis on all assets within the churn process to ensure that all bills are accurate and disputes are minimised.
3. Reviewing and driving improvements to the design and implementation of an asset management process that tracks and monitors every element of the metering asset from initial procurement to end of life, maintaining Key Performance Indicators and operational controls to maximise efficiency and compliance within the business.
4. Management of a team of 3 reports.
5. Ensuring all processes fully deliver all industry flows required by the MAP business.
6. Implementing a robust risk management framework for the asset portfolio.
7. Reconciling customer accounts, ensuring that all payments are received on time, contacting customers to push for payment as required.
8. Responsible for all aspects of operational processes and systems across the Operations Team, including all 3rd parties service providers.
9. Ensuring that all budgetary and performance targets are met on an ongoing basis within the Operations team.
10. Establishing, promoting, encouraging and monitoring high quality service standards within the teams to ensure that all work is of an excellent standard and that data collected and processed meets the quality and time criteria set by all contracted parties.
11. Ensuring all processes and systems are compliant with all appropriate Codes of Practice, Market Rules, Business SLA's and KPI's, Quality Standards, and any other agreed Standards of Service.
What you'll bring
Degree qualified with significant experience negotiating high value contracts, the Operations Manager will possess good IT skills, strong financial acumen and an understanding of cost and income drivers within an asset management business. With highly developed influencing and negotiation skills, including the ability to obtain buy in from all levels of the organisation and external providers to deliver effective operational processes, the Operations Manager will be able to influence and lead a wide range of internal and external stakeholders and suppliers focused on differing interests, requiring a high level of business knowledge, influencing and negotiating experience. Excellent written and verbal communication skills are advantageous.
Whats in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that -so that you have everything you need to take care of your world - today and tomorrow.
* 36 days annual leave
* Holiday purchase - perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers - save more and spread the cost of your technology purchases
* Count us in - pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes - to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to nudge' financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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