Project Co-ordinator - Maidenhead / Hybrid - Permanent
I am looking for a Change Request Co-ordinator for my client in Maidenhead.
Ideally we are looking for someone with a junior PM background or an interest in change management looking to start their career.
Responsibilities & Tasks:
* Assist Professional Services project managers by managing change requests (CR) through the estimate, approve, schedule, build, test and deploy lifecycle.
* Assess new change requests raised by our customers through the enhancement request tools to determine if the work is chargeable.
* Act as the customers primary contact and manage billable CRs through the agreed process to deliver the enhancement to the customer.
* Coordinate and facilitate CR related meetings with larger customers to report on progress, answer questions and address concerns.
* Liaise with the Support and Engineering teams. Coordinate with the engineering teams who use scrum and sprints to ensure timely delivery of CRs.
* Work with Account Managers to ensure commercials are agreed with customers before any development work begins on enhancements.
* Work with the EMEA finance team to ensure correct invoicing is issued when a CR is successfully deployed for a customer.
* Provide updates to management on EMEA billable CRs progress against SLA.
Required Qualifications:
* Exhibits strong teamwork and interpersonal skills.
* Has excellent organization, time management, listening, and communication skills.
* Strong written and verbal communication skills with a proven ability to communicate clearly and professionally with individuals at all organizational levels, internally and externally.
* Strong analytical/problem-solving skills as well as dashboards, spreadsheets, billing, and systems. Attention to detail with billing and finance.
* Ability to handle multiple competing priorities from various constituents with tight deadlines in a fast-paced environment.
* Proficient with Microsoft Office.
* Basic understanding of project lifecycle and software development terminology.
If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged at short notice.