Customer Service Adviser - Dundee or Edinburgh
Location: Dundee 8 West Marketgait, Edinburgh Port Hamilton
Time Type: Full time
Posted On: Posted Yesterday
End Date: October 18, 2024 (13 days left to apply)
Job Requisition ID: 120234
Salary Range: £24,539 - £25,830
We support flexible working: Hybrid Working, Job Share
Job Description Summary: We have full time permanent roles and 12 month Fixed Term Contract roles in Edinburgh or Dundee.
Job Description:
* JOB TITLE: Customer Service Advisor - Permanent and 12 month Fixed Term Contracts
* SALARY: £24,539
* LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee
* HOURS: Full-time at 35 hours
* WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity: We’re passionate about making a difference to our customers’ lives and we need people who share the same vision.
As an Embark Customer Service Advisor, you’ll be responsible for:
* Answering inbound calls in a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.
* Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
* Advising the client how to add or withdraw funds and providing guidance on our platform.
* Recording customer interactions to ensure an accurate audit trail is available.
* Always striving to provide a solution for each customer.
Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.
In order to build strong relationships every day, we need to adapt to our customers’ needs and communicate in a way that works for them.
What you’ll need:
* Experience of working in a call/contact centre environment and/or financial services experience.
* Excellent verbal, written and interpersonal communication skills.
* Outstanding customer service skills and dedication to providing exceptional customer care.
* Must be self-motivated and a self-starter.
* Focus on quality and customer service.
* Exceptional listening and analytical skills.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
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