Customer Resolution Specialist - Telematics
Salary: £25,000 + bonus (£31,000 OTE)
Location: Arden Square, Crewe, CW1 6BD
Hours: Monday-Friday 08:30am-17:00pm
Job Purpose
Due to ongoing growth, Radius is looking for a Resolution Specialist to join our team servicing Telematics customers in Crewe. The role holder will be responsible for managing a portfolio of customers with returned direct debts, working directly with colleagues across the telematics business to resolve customer queries and disputes preventing payment to support business growth.
The role will suit someone with previous customer service experience who is looking to drive change in a fast growing and busy international team.
Your key responsibilities day to day will be…
* Achieve daily contact targets, focused on outbound calls.
* Review customer disputes to determine root cause.
* Resolve customer issues preventing payment to support business growth.
* Facilitate Direct Debit & recurring payment setup.
* Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role.
* Identify opportunities to innovate and improve existing processes.
What do we expect of you?
* Strong customer service skills, ability to communicate at all levels.
* Able to deal with difficult customers, handle negotiations and overcome objections.
* Strong problem-solving skills.
* Ability to prioritise and keep to deadlines within a fast-paced environment.
* Outstanding communication skills with the ability to operate at all levels internally and externally.
* Professional conduct with strong organisational and motivational skills.
* Proactive, with a positive, hands-on approach and a willingness to tackle tasks directly.
* Capable of remaining composed under pressure and consistently meeting strict deadlines.
* Experience in a customer service/retention role.
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Still curious?
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
#J-18808-Ljbffr