Job Title Customer Success Manager - Sage Partner Academy Job Description Are you looking to return to work after a break or start a new career? Or maybe you're looking to make that 360-degree pivot in your career and start a new chapter? Following our success supporting Sage accredited business partners this year, Pathways has more exciting opportunities available with our partners. At Sage, partners are at the heart of everything that we do and are core to our strategy. Our partners are essential to help us scale, open new markets, and drive long-term customer success. Sage business partners are experts in their fields and can solve customer problems with their industry knowledge and our best-in-class innovative technology. Partners ensure customers run their businesses effectively by getting maximum value from Sage Products. The Opportunity Due to success in the UK market, our Sage accredited business partners are looking to recruit and develop Customer Success Managers to support customer demand. Our partners provide expert business management systems, services, and support to their clients. They are looking for bright, motivated, and ambitious individuals wanting to kick start their career in cloud native technology. Prior experience is not required as a comprehensive enablement program is available to support the successful candidate. About the Sage Partner Academy To support your personal development, you will be enrolled into the multi award-winning Sage Partner Academy. Recently, Sage won Best Diversity and Recruitment Initiative of the Year at the CRN Women and Diversity In Channel Awards 2024 due to the successful training and recruitment support provided by the Sage Partner Academy and the Pathways programme. The Sage Partner Academy offers a unique opportunity to be at the front line of market leading finance products, learning the skills to consult and implement Sage products successfully. The accelerated and multi award-winning career development programme provides: • Employment, salary, and benefits from the outset via our accredited Sage business partner. • Structured learning programme leading to an industry recognised accreditation. • Practical projects designed to understand, experience, and implement customer requirements. • Coaching and mentoring to support continued personal and professional development. • Increased employability and work readiness in the Sage partner channel. LI-REMOTE Key Responsibilities Role Responsibilities: • Learning the skills to successfully support Sage products with our business partner. • Being responsible for supporting technology that can transform businesses. • Serving as the main point of contact for clients seeking assistance with Sage products. • Continually seeking areas for improvement and contributing to the development of resources for partner's clients Whom Sage accredited business partners are looking for: • You will address and resolve customer concerns promptly, demonstrating a commitment to customer success. • You will collaborate with customers to understand their business goals and customise their onboarding plans. • You will ensure customers are kept informed about product updates, new features, and best practices. • You will be motivated to understand Sage products and how they align with customers' objectives. Please note that your CV and personal details will be shared with business partners. Currently, opportunities are available in the following location: Newcastle. A hybrid work arrangement is in place, with a requirement to be office-based three days a week. You must have the right to work in the UK. Function Partners and Alliances Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?vqIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careerssage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/