About the Role Mount Chambers Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours plus per week. The position will involve covering sickness and holidays so a need to be flexible with your working hours is essential. A receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include: Greeting and directing patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Dealing with tasks from GP's and other clinical staff Booking patients into specialised clinics Accurately maintaining patient database and records, photocopying, filing and scanning. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us We are a town centre surgery who is based over two sites in Braintree. We are a training practice with our own in-house dispensary and have approximately 13,500 patients. We have a strong supportive team and we are looking for someone who will fit into our friendly reception team. Our package offers: Annual Leave: minimum 31 days FTE, with enhancements for long service Eye-care vouchers Health service discounts NHS Pension Scheme - a defined benefits scheme, ife insurance, family benefits including an adult dependents pension and children’s pension, ill health benefits and 20% employer contribution Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.