Time left to apply End Date: January 23, 2025 (4 days left to apply)
job requisition id R-148853
Customer Advisor - Private Medical Insurance
Starting salary: between £23,900 to £27,300 (depending on hours, skills, and experience) plus additional benefits.
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you excel in a fast-paced environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.
A bit about the job:
You will be working within a fast-paced telephony-driven role to guide and support customers through their health claims journey. This includes confirming appointments, solving bill queries, and assisting with overnight care, outpatient treatment, diagnostic tests, scans, or aftercare. You will help and support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.
We love people who do the right thing for our customers and colleagues. We want people who speak up, take ownership, and make good decisions.
When you join us, you’ll receive a warm welcome and great development opportunities. We’re committed to helping you unlock your potential, ensuring you feel fulfilled, and can develop in the way you want. We want you to continually develop, grow, and shine in your career.
Our standard full-time contracts are for 35 hours per week (with options for part-time working after the initial 18-week full-time training period). We also offer the option for an enhanced 40-hour contract after training with an enhanced salary of up to £31,200.
Flexible shift pattern between 08:00 - 18:30 Monday - Friday, with one Saturday shift every six weeks from 09:00 - 13:00.
Skills and experience we're looking for:
1. Excellent communication skills and previous experience in a customer service-related role.
2. The ability to be empathetic towards our customers, supporting them through a difficult period while making their claim journey easy and building their loyalty.
3. A good fact finder - you will ask the right questions at the right time to get the customer's claim processed efficiently.
4. Meticulous and detail-oriented - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim.
5. Knowledge of insurance products/financial services would be great, but not essential.
What you'll get for this role:
1. Starting salary between £23,900 to £27,300 (depending on hours, location, skills, and experience).
2. Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s.
3. Generous pension scheme - Aviva will contribute up to 14%, depending on your contributions.
4. 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
5. Up to 40% discount on Aviva products and other retailer discounts.
6. Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
7. Brilliantly supportive policies including parental and carer’s leave.
8. Flexible benefits to suit you, including sustainability options such as cycle to work.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week, combining flexibility with time together with colleagues.
Additional Information:
We interview every disabled applicant who meets the minimum criteria for the job. Please send us an email stating that you have a disclosed disability, and we’ll interview you.
We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service, we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and expertise.
So, we’re passionate about helping our 23,000 people to do the best work of their lives, enabling them to make a positive difference to the lives of our customers.
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