Are you a hospitality enthusiast with a passion for delivering exceptional guest experiences? The Painted Lady in Birmingham, AL is seeking a Front Office Manager to join our vibrant team. As a key player in our boutique hotel, you will oversee daily operations, ensuring seamless check-ins, delightful guest interactions, and efficient administrative tasks. Your knack for problem-solving and warm demeanor will contribute to our commitment to excellence. With a competitive hourly salary of $20 - $22/hr, you'll thrive in a supportive environment dedicated to your growth and success. Join us at The Painted Lady and be part of a team that values your talent and dedication.
Responsibilities
* Coordinate front office activities to ensure smooth operations and exceptional customer service
* Oversee reservations, check-ins, and check-outs to maintain high guest satisfaction levels
* Train and supervise front desk staff to uphold company standards and policies
* Manage room inventory and pricing strategies to optimize revenue
* Resolve guest issues and complaints in a timely and professional manner to ensure guest retention
Qualifications
* 2+ years of experience in hotel management
* Hospitality experience
* Proficient in GSuite (Google Docs), Microsoft Word, and Excel
Compensation
$20 - $22 hourly
About The Painted Lady
The Painted Lady arrives in Birmingham in 2024 with our 22-room and suite boutique hotel, occupying the old Eyer-Raden Building in the Automotive Historic District. Legend has it that the “Louise Curtis” who operated a “boarding house” on the upper floors of this building was Louise C. Wooster, a local celebrity when her selfless work as a nurse in the city’s cholera wards went public in the 1870s.
Before her death, Louise recast her life and her story in her memoir, "Autobiography of a Magdalen," which was equal parts reminiscence, fable, cautionary tale, and poetic ramble. Despite her profession, Birminghamians remember Lou fondly to this day. The Painted Lady is a gentle nod to Louise and to our building’s one-time use as a boarding house and brothel.
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