Customer Service Advisor
Posting Date: 20 Feb 2025
Location: Doncaster Contact Centre, Doncaster, United Kingdom
Long Description
Why this job matters
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Join our Broadband Technical Team in Doncaster and assist customers over the phone with a variety of broadband tech-related queries. Whether it's a simple router question or a more complex issue, you'll provide support and guidance to customers every step of the way.
No specific experience is necessary; if you are naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, which is why this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and have the option of occasional home working.
What’s in it for you?
* A great starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks off for those caring for family or friends who are disabled, ill, or elderly.
* Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
* Huge discounts on EE & BT products, saving you hundreds of pounds every year.
* Support in carving your own career path; we are passionate about developing our people.
* Season Ticket Travel Loan to help with your travel costs.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental coverage for you and your family.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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