Description
:
Internal IT Support Specialist
We are seeking a Internal IT Support Specialist who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.
The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail.
JOB RESPONSIBILITIES:
To work as part of an internal team servicing support requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects.
Reporting to the IT Support Coordinator, the core responsibilities are:
1. Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
2. Escalate and handover tickets to 3rd line engineers
3. Helping to create new playbooks and maintenance plans
4. Build client computer systems from script and assist with troubleshooting issues
5. Keep existing documentation up to date
6. Record processes and document for use by others
7. Promote and maintain high quality work and deliver in a professional manner
8. Troubleshoot hardware and software issues
9. Provide troubleshooting resolution and updating/upgrading of systems and software
10. Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
JOB QUALIFICATIONS:
11. Previous experience in an IT & helpdesk role beneficial but not essential
12. Good knowledge of Networks and Microsoft Windows Active Directory environments
13. Hold or be working towards IT qualifications
14. Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
15. Ability to work on his/her own initiative
16. Excellent communication skills about technical issues
17. Demonstrate practical knowledge and problem-solving strategies
18. Solution-focused, with ability to prioritise
19. High attention to detail
20. Self- motivated and keen to learn and share knowledge
21. Ability to meet deadlines
22. Have a whatever it takes can do attitude
23. Ability to take complex technical solutions and simplify for end users
24. Have a willingness to learn new systems
25. Keep abreast of new developments in software and hardware
26. Team player.
Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.
Only candidates who are eligible to live and work in the UK need apply.
Business Unit:
Jonas Software UK - IT
Scheduled Weekly Hours:
37.5
Number of Openings Available:
2
Worker Type:
Regular
Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
IS THIS YOU?