Job summary An excellent opportunity is available to work as a Hospital Switchboard Operator. Switchboard is the first point of contact to the hospital and the telecommunication services. This position is part-time average of 22.5 hours per week over a 4 week rota. The role requires connecting calls to callers requirements, utilising the appropriate recourses i.e. extensions, bleeps, long range pagers, home numbers and mobiles. To respond to all emergency calls, alarms and contact appropriate personnel. Main duties of the job An essential criterion of the job involves the ability to work shifts including Early, Lates, Nights, weekends, bank holidays. To answer incoming calls in speedy and professional manner. The successful candidate should be able to work unsupervised, and have experience of a PC based console. Training will be provided using the Arc attendant console on our Cisco platform. For further information, or to arrange an informal visit, please contact Dan Rose Team Leader or Gary King, Switchboard Manager. About us Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure. Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour Date posted 15 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Part-time Reference number 175-2526-2-AD1194 Job locations Royal Papworth Hospital Papworth Road Cambridge Bio Medical Campus Cambridge CB2 0AY Job description Job responsibilities On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role. Job description Job responsibilities On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role. Person Specification Qualifications Essential Educated to level 3 (NVQ level 3 / A Level) or equivalent level of knowledge. Desirable Computer Literate (MS Office) Equivalent Knowledge. Experience Essential The ability to communicate basic and sensitive information to colleagues, patients and relatives. Able to demonstrate resilience as postholder will be in direct contact with patients / relatives and staff with emotional demands on a regular basis. Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily where workload can be unpredictable and require post holder to manage several requests at the same time. Able to act autonomously within appropriate occupational guidelines, referring to their manager when appropriate. Able to concentrate in a busy environment whilst maintaining the quality of own work. The ability to suggest changes to own practice. Standard keyboard skills Good verbal communication skills including tact, diplomacy, discretion, and sensitivity. The post holder will be required to wear a telephone headset Desirable Previous experience in either NHS, Switchboard, Call centre or Customer Care Understanding of medical terminology Additional Criteria Essential Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration Person Specification Qualifications Essential Educated to level 3 (NVQ level 3 / A Level) or equivalent level of knowledge. Desirable Computer Literate (MS Office) Equivalent Knowledge. Experience Essential The ability to communicate basic and sensitive information to colleagues, patients and relatives. Able to demonstrate resilience as postholder will be in direct contact with patients / relatives and staff with emotional demands on a regular basis. Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily where workload can be unpredictable and require post holder to manage several requests at the same time. Able to act autonomously within appropriate occupational guidelines, referring to their manager when appropriate. Able to concentrate in a busy environment whilst maintaining the quality of own work. The ability to suggest changes to own practice. Standard keyboard skills Good verbal communication skills including tact, diplomacy, discretion, and sensitivity. The post holder will be required to wear a telephone headset Desirable Previous experience in either NHS, Switchboard, Call centre or Customer Care Understanding of medical terminology Additional Criteria Essential Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Papworth Hospital NHS Foundation Trust Address Royal Papworth Hospital Papworth Road Cambridge Bio Medical Campus Cambridge CB2 0AY Employer's website https://royalpapworth.nhs.uk/working-here (Opens in a new tab)