Summary
Call Systems Technology (CST) is seeking an enthusiastic Sales Apprentice to play a vital role in promoting our products and services to potential customers. You’ll be working on growing established accounts, upselling renewals, and creating new business opportunities, with the aim of managing your own sector and portfolio as you develop.
Wage
£18,000 a year
You’ll start on a market-exceeding salary, which will increase when you successfully complete your formal training. As you learn, you will have the potential to earn monthly commission based on your achievements.
Training course
Sales executive (level 4)
Hours
Monday - Friday, 9.00am - 5.30pm
37 hours 30 minutes a week
Start date
Tuesday 6 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Reporting to our Commercial Director and Senior Account Manager, you will be playing an important role in creating business opportunities for CST. You will be given a portfolio of established CST customers, and you will contact them by phone to look for new sales opportunities.
You’ll also develop your own client base, generating new business which, in time and with training, you will be able to nurture as you grow your own pipeline of accounts.
Your day-to-day duties will include:
* Initiate outbound calls to potential prospects to introduce our products and services
* Deliver tailored sales pitches to introduce our products and services
* Qualify leads through strategic questioning to identify potential customers' requirements
* Build and maintain a pipeline list to target
* Conduct proactive research to identify potential customers in various industries
* Build relationships with potential customers, ensuring that interactions are positive
* Meet and exceed monthly activity targets
Responsibilities:
* Learn the CST product range, and be able to apply this knowledge to the requirements of the client
* Provide accurate information about our products and services to customers
* Answer customer questions and address any concerns or complaints
* Record customer details, interactions, and transactions in the company database
* Achieve sales goals and targets set by the company
* Follow up with customers to ensure satisfaction and secure repeat business
* Exercise strong time-management to ensure that everything you do is focused on developing your pipeline and increasing your sales
Ideal Candidate:
* You’re driven and ambitious
* You’re focused on building your professional career, and you’ll give your all to succeed
* You’re sales and target driven, and you want to learn from people who are the same
* You can retain information and develop knowledge over time
* You have a positive approach to tasks and you don’t let setbacks get you down
* You’re naturally confident, especially when speaking to people for the first time
* You’re interested in technical concepts and can communicate how they will benefit a customer
* You’re hard working and ready to grasp the opportunity to excel
Where you’ll work
UNIT 240
CENTENNIAL PARK CENTENNIAL A
ELSTREE
BOREHAMWOOD
WD6 3SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ISALES ACADEMY LIMITED
Your training course
Sales executive (level 4)
Equal to higher national certificate (HNC)
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Your training plan
Sales Executive Level 4 Apprenticeship Standard:
* An apprenticeship includes regular training with a college or other training organisation
* At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Desirable qualifications
A Level in:
* English/Psychology/Computer Science or Business (grade PASS)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Presentation skills
* Team working
* Initiative
Other requirements
Candidates must have a full driving licence and their own vehicle