Customer Service Administrator (6 month contract role) required by a leading housing association in East London. The person will be the first point of contact for incoming calls and emails to the Customer Services Team dealing with resident enquiries related to housing management, repairs and maintenance enquiries and complaints. Supporting the management team with general customer services and repairs maintenance administrative functions.This is a 6 MONTH FIXED TERM CONTRACT. This is a fully office based role whilst in probation after which there will be an option for hybrid working – working hours Monday to Friday, 9.00am to 5.00pm – offices located in Stratford. East London.Salary £28,000 pro rata – this is an urgent role - interviews asap!Duties:
1. Dealing with incoming calls, emails and resolving customer enquiries or signposting residents to access relevant information on our website and sign up to our self-service portal, as well as forwarding service request for enquiries that cannot be resolved at first point of contact.
2. Recording all customer enquiries and repairs on our customer relationship management system and logging maintenance enquiries with contractors, closing repair work orders once repairs have been completed and processing invoices.
3. Contacting customers for post completion of works to ascertain repairs works have been completed satisfactory and ...