FARM PARK OPERATIONS MANAGER
Bocketts Farm Park is a well-established, family run farm attraction based in Leatherhead, Surrey. We have extensive multi – activity outdoor play areas, indoor soft play, animal barns and activities and a large educational offer. In addition, we run popular seasonal events throughout the year.
We are looking for an experienced Operations Manager to join our friendly and passionate team. You must be experienced in the key operational areas of a customer facing business, ideally from within leisure, hospitality or service sector, and thrive in a busy and exciting environment. You’ll need to be hands-on, adaptable and ready for the challenges and rewards that a busy day on the farm park can bring. The position will require strong leadership and teamwork skills and you’ll need to establish positive working relationships with other department managers to achieve our business objectives. You’ll be responsible for the day-to-day operations of the Farm Park, ensuring the safe and seamless delivery of a 5-star visitor experience. You will exude a passion for delivering and maintaining an exceptional experience and for ensuring your team are empowered to play their part.
Key responsibilities:
· To manage the day-to-day operations and maintain a high quality, safe and well-run attraction.
· To manage the team, ensuring they have clearly defined roles, responsibilities, and objectives with measurable performance systems in place.
· Provide strong, inclusive and supportive leadership to proactively manage, coach, train and develop the team including supervisors and team leaders.
· Actively contribute to the development and implementation of new projects, activities and events alongside Directors and other managers.
· To manage HR matters including recruitment and induction, staff appraisals and performance, the training programme, disciplinary and grievance procedures in addition to any day-to-day staff matters.
· To oversee the staff rostering in line with budget, ensuring KPIs are met.
· To ensure all Health and Safety compliance in line with policies and procedures to maintain a safe environment for both staff and visitors.
· To lead by example and take pride in delivering excellent customer service.
Candidate criteria:
· Minimum 5 years’ experience of operational management in a customer facing environment.
· Evidence of successful collaborative working with senior managers and wider team.
· Proven leadership to motivate and inspire team members within a fast-paced environment.
· Strong skills in coaching and developing the people in your team, an engaging communicator with the ability to drive a large team.
· Working knowledge of employment law.
· In depth knowledge of Health and Safety within the leisure industry and experience implementing and reviewing systems and operating procedures.
· Excellent verbal and written communication skills with ability to deal with situations in a calm, professional and customer focused manner.
· Highly organised with excellent attention to detail and with ability to multi-task in an orderly and focused way whilst meeting deadlines.
· Self-directed with a pro-active flexible approach and an ability to use own initiative to resolve problems.
Working Hours:
You will be required to work 5 days a week to include one weekend day a week (likely Sunday to Thursday). 28 days paid holiday.
Start Date: As soon as possible.
Full-time, Permanent
Salary: £45,000 - £55,000
Benefits:
* Company pension
* Lunch provided
* Employee discount
* Free, on-site parking
* Sick pay
* Wellness + social programme