Role: Client and Pet Care Advisor (Receptionist)
Salary: £23,205.00 per annum
Location: Blacks Veterinary Group, Quinton Branch
Job Type: Permanent, full-time
Hours: 37.5 hours per week, 1 weekend per month.
Shifts will vary between 8.00-20.00 predominantly based at our Quinton branch; however, you will be required to travel between our 5 Branches when required (Dudley, Lye, Oldbury, Sedgley, and Quinton).
We have an exciting opportunity for a receptionist to join the fantastic team at Blacks Vets in Quinton.
We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.
This is a busy, varied role, so previous experience would be preferable but not required. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.
Roles and responsibilities include, but are not limited to:
* Managing the practice diary; booking in appointments and surgical procedures.
* Answering a range of client questions via email and telephone.
* Pro-active communication between clients and colleagues to ensure the day runs smoothly.
* Administration duties e.g. scanning paperwork, filling in forms, etc.
* Processing prescription requests.
* Taking payments.
* Promoting offers and services.
* Ensuring that reception is clean and well-stocked.
Benefits:
* 25 days annual leave plus Birthday Day (non-contractual)
* Life assurance 4 x salary
* Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
* Enhanced Sick Pay
* Enhanced Family Leave
* E-cars Salary Sacrifice (perm only)
* Cycle to Work Scheme Salary Sacrifice (perm only)
* Refer a Friend
* Pet Insurance Discount
* Discount Platform – Benefits Hub
* Reduced Gym Membership (Pure Gym)
* Associate Assistance Programme
* Eye Care Scheme
* Headspace
* Annual Flu Voucher
About us:
With over 50 years of experience, we are a network of 5 award-winning practices that are based around the Black Country, West Midlands. Our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.
Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact gergana.prosenikova@linnaeusgroup.co.uk.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
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