Service Administrator
Clevedon, Permanent, Full time
£25,000 + Excellent company benefits
38.5 hours a week with lunchtime finish on Friday!
Do you take pride in your excellent customer service skills and have strong administrative abilities? We are looking for a dedicated Service Administrator to support our client’s Service Manager and Engineers in providing outstanding service for one of our excellent clients in Clevedon!
The company specialises in providing innovative, high-quality power solutions, including the design, manufacture and maintenance of critical power systems for industries such as utilities, transportation and telecommunications. There's a lot happening under one roof!
Key Responsibilities:
Customer Communication
Respond to customer enquiries with professionalism and efficiency
Clarify customer requirements and ensure all site requirements (e.g., power, access, equipment) are confirmed for smooth service delivery
Service Coordination
Schedule and confirm service visits, liaising with customers, engineers and suppliers
Maintain accurate records of service logs, hazardous waste notes and documentation
Engineer Support and Documentation
Collaborate with engineers to meet stock, tools and resource needs
Schedule and manage training sessions for service engineers, ensuring up-to-date records
Ensure compliance with legal, quality, health & safety and environmental standards
Skills and Qualifications:
Strong ...