Are you an IT Support graduate with early career experience looking to take the next step in your career? We are recruiting on behalf of an international supply chain business for a Junior/Graduate IT Support Analyst to join their IT services team in South Birmingham. This is an excellent opportunity to grow your skills and work with a variety of technologies in a full-time role.
Key Responsibilities:
* Provide first and second-line support for a wide range of IT issues, ensuring timely and effective incident resolution via the service desk system.
* Respond to service requests accurately, ensuring adherence to SLAs and KPIs.
* Offer desktop support to internal staff, including troubleshooting industry-standard PC hardware and software.
* Prepare and provision new IT hardware, ensuring the business infrastructure is fully operational.
* Assist in maintaining and administering the server environment, including VMWare.
* Collaborate with team members on projects and provide cover for colleagues during absences.
* Support database work, including basic SQL tasks for monitoring and troubleshooting.
* Occasionally contribute to out-of-hours work as required for projects.
Key Skills & Experience:
* Relevant degree qualification in a relevant computer or information systems discipline.
* Proficiency in Windows operating systems (Windows 11 and Server environments).
* Familiarity with Microsoft Office 365 and associated tools (Active Directory, Intune, SharePoint).
* Basic knowledge ofSQLfor supporting database-related tasks.
* Strong communication skills ability to explain technical solutions to non-technical users.
* A proactive approach to issue resolution and ability to prioritize workloads.
* Understanding of cybersecurity best practices.
* Knowledge of PC hardware and printers.
* A valid driving license is required.
Desirable but not essential:
* Experience with ITIL processes or certifications.
* SQL industry training or accreditation.
Location:
* This is a full-time, office-based role in South Birmingham & will require period travel to other sites as required. Full training & excellent career development opportunities.
* Please note: Candidates must have the right to work in the UK without the need for visa sponsorship.
Apply now for full job & interview details.