Job summary. We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service. This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division. The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding. Main duties of the job Answering office phone to service users to assist with enquiries, pass on messages to clinicians or transfer calls. Maintaining and auditing CYP care records and entering progress notes for relevant information audit trails. Processing clinical referrals that come into the NHS.net inbox as part of the MHST referral pathway. Monitoring clinical inboxes for service users, other clinical organisations or support services emails to pass onto relevant staff member. Processing and posting of clinical documents and letters to service users. Minuting team safety huddles and team meetings. General administration support for the St Helens team, Office Manager and SLT. Support and cover for the MHST admin team during times of annual leave, sickness or busy periods. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time, Job share Reference number 350-CC7010210 Job locations Hollins Park Hospital Hollins Lane Warrington WA2 8WA Job description Job responsibilities. All post holders will agree to: Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust. Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders Challenge the stigma associated with mental health and learning difficulties. Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made. Work across professional and organisational boundaries to improve services for all. Maintain their specific knowledge base and develop new skills. Value the contribution of the patient / service user voice. Operate within any organisational codes of practice or those from a relevant professional body. Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders. Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended. Comply with all health and safety legislation and local policies and procedures. Adhere to all organisational policies. Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees. Attend a one day Just and Learning & Civility and Respect training work shop Be an ambassador for Just & Learning and Civility & Respect following the training Positively advocate the just and learning culture within your team Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team. Support their team/services to create a positive environment for Just and Learning Culture Participate in Just and Learning Culture events. Bring Just and Learning Culture updates/information to the attention of team members and other MCT colleagues they work with. Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality. Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully. Speaking up in the event that they are exposed to incivility between colleagues in the workplace iwillspeakup. Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect. Job description Job responsibilities. All post holders will agree to: Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust. Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders Challenge the stigma associated with mental health and learning difficulties. Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made. Work across professional and organisational boundaries to improve services for all. Maintain their specific knowledge base and develop new skills. Value the contribution of the patient / service user voice. Operate within any organisational codes of practice or those from a relevant professional body. Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders. Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended. Comply with all health and safety legislation and local policies and procedures. Adhere to all organisational policies. Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees. Attend a one day Just and Learning & Civility and Respect training work shop Be an ambassador for Just & Learning and Civility & Respect following the training Positively advocate the just and learning culture within your team Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team. Support their team/services to create a positive environment for Just and Learning Culture Participate in Just and Learning Culture events. Bring Just and Learning Culture updates/information to the attention of team members and other MCT colleagues they work with. Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality. Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully. Speaking up in the event that they are exposed to incivility between colleagues in the workplace iwillspeakup. Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect. Person Specification Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support Skills Essential Good verbal and written communication skills. Good interpersonal and organisational skills Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Knowledge/experience Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office e.g. Outlook, PowerPoint, Exce Qualifications Essential Typing/WP RSAIII or equivalent or demonstrable experience Person Specification Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support Skills Essential Good verbal and written communication skills. Good interpersonal and organisational skills Ability to develop, operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate Ability to prioritise own workload and work to defined timescales Ability to work on own initiative Knowledge/experience Essential Experience of working in an office environment Arranging meetings and taking minutes Extensive knowledge of office procedures Knowledge of Microsoft Office e.g. Outlook, PowerPoint, Exce Qualifications Essential Typing/WP RSAIII or equivalent or demonstrable experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Hollins Park Hospital Hollins Lane Warrington WA2 8WA Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)