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Customer service apprentice

Bury
TRAC Associates LTD
Service
€10,000 - €40,000 a year
Posted: 7 May
Offer description

TRAC Associates are a long-established family business based in Bury who provide environmental consultancy services throughout the UK and Europe. TRAC has extensive in-depth experience identifying and managing environmental asbestos risk for commercial and public-sector clients and works across varied building types and operational environments. TRAC contributes to the reduction of client risk on complex and challenging redevelopment schemes where there is a potential asbestos risk. We bring our technical expertise to a scheme from the design phase through completion of works.

Responsibilities include:

* Asbestos surveys, re-inspections, and sampling
* Asbestos registers
* Asbestos management plans and risk management strategies
* Bespoke policy, procedures and safe working practice documents
* Procurement and management of remedial works
* Auditing
* Exposure assessments
* Risk assessment and remedial strategies for asbestos in soils
* Training
* Expert opinion

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship.

Additional responsibilities include:

* Office administration: Assisting in general office administration including managing emails, photocopying, and other administrative duties.
* Customer service: Assist with customer enquiries via phone calls and emails in a professional manner.
* Mail management: Efficiently handle incoming and outgoing mail.
* Order administration: Logging order receipts and adding consumables to the management system.
* Project assistance: Supporting various projects by coordinating tasks and ensuring deadlines are met.
* Travel booking: Assist in the planning and booking of business trips.
* Updating of diaries and re-scheduling of the diary for management.
* Updating of the CRM.
* Tagging and registering assets.
* Checking completion of reports.
* Internal communication: Managing emails, letters, and other forms of internal communications.
* Departmental support: Provide assistance to various departments with their ongoing tasks.
* Supply management: Order and maintain products, office supplies, and consumables.
* Meeting coordination: Set up meeting rooms and arrange refreshments as needed.
* Financial tasks: Supporting uploads of team expenses.
* Logging samples for the in-house laboratory.
* Customer Service Practitioner L2 Standard. This qualification requires college attendance once per month.

Working hours: Monday – Friday 9am – 5pm

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