Sandwell Council is looking for a Notice Processing and Appeals Officer to join our dynamic parking team and contribute to our mission of excellence and integrity, this position is office based. We are seeking a detail-oriented and dedicated Notice Processing and Appeals Officer to join our team. The successful candidate will be responsible for managing the processing of notices and handling appeals with efficiency and accuracy. This role requires strong analytical skills, excellent communication abilities, and a commitment to upholding our standards. Essential Significant working experience in the services relevant to this post specifically significant parking legislation experience. Dealing with customers, clients and partners and dealing with sensitive and confidential information. Experience of working within budgets or financial management. Have experience of using Technical IT systems, including parking systems - Chipside, DVLA Experience of working on own initiative with minimum supervision. Ability to produce complex reports for cabinet reports, press, chief officers and FOI Process and review notices for compliance with relevant regulations. Handle appeals in a fair, transparent, and timely manner. Maintain accurate records of all notices and appeals processed. Communicate effectively with stakeholders, including issuing authorities, appellants, and internal departments. Provide clear and concise explanations regarding decisions and processes to appellants. Assist in the development and implementation of policies and procedures related to notice processing and appeals. Stay updated with changes in relevant laws, regulations, and industry best practices. Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the notice processing and appeals function. Proven experience in notice processing, appeals, or a related administrative role. Strong analytical skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple tasks and meet deadlines. Proficiency in using office software, including word processing and spreadsheet applications. Knowledge of relevant laws and regulations is an advantage. Strong ethical standards and commitment to fairness and transparency. Education Relevant Parking qualifications including on street and conflict Management Must hold a full valid driving licence Hours 37 per week We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcingsandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours To apply please download the application and return to: Hrresourcing_applicationssandwell.gov.uk