Customer Service Administrator
Based at: Wallasey, CH44 7HX
Salary Range: £11.50ph
Permanent, Full Time Monday – Friday 8.30 – 5pm
Job purpose:
To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.
Key Responsibilities:
Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
Inputting and retrieving data from the in-house computer system.
Provide product information by answering questions and offering assistance, where possible
Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
Retrieve feedback from Service Users and Carers about their experience of using the service.
Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
Escalating unresolved problems
Actively responsible for building teamwork and working together as a team.
Adhering to Equal Opport...