About the Client: Join a forward-thinking company at the forefront of IT services, offering excellent opportunities for career progression and professional development. This organization is committed to fostering a collaborative environment where innovation thrives, making it an ideal place to grow your technical expertise and advance your career. Responsibilities: Provide advanced Level 3 support to resolve complex networking and infrastructure issues. Manage and troubleshoot Windows servers, virtualization platforms (VMware, Hyper-V), and ensure system performance. Administer Office 365, Active Directory, DNS, DHCP, and Group Policy settings. Oversee mobile device compliance using Microsoft Intune. Implement and monitor backup solutions, ensuring disaster recovery readiness. Configure and troubleshoot network devices, including switches, firewalls, and routers. Collaborate with teams to align IT services with business needs and document processes effectively. Qualifications: 35 years experience in senior technical support roles. Proficiency in Windows server management, virtualization, and Office 365 administration. Strong knowledge of Active Directory, DNS, DHCP, and Intune. Experience with backup tools like Veeam or similar. Microsoft certifications (required). Excellent documentation and communication skills. Why Join Us? This is a fantastic opportunity to work with an innovative company that values its employees and invests in their growth. If youre looking for a challenging role with excellent career development prospects, this is the place for you. I specialise in cybersecurity and support roles and have built a strong network within this space over the last 18 years. If youd like a confidential chat about this role or any other opportunities in the sector, feel free to reach out to me