OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. The main role of a Business Services Executive is to provide support to our partner hubs, partners and the wider Retail teams including Premium, Ireland & Channel Islands, as required in the completion of several centralised tasks Working as part of the Business Services Team being part of Motor Operations the ideal candidate must also be prepared to provide support when required for ad hoc tasks for Payment Services. RESPONSIBILITIES Dealer on-boarding– including Sanction and FCA licence checks. Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments. Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, associated fee collection Completion of Motor & Premium Data SARs, and other GDPR or Consumer related activities Review Experian (credit) disputes and ensure you reach a resolution that is communicated. Customer CRA files are updated in live Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment Telephone Queries from the business, hubs, dealer, customer and other 3rd parties Keeping up to date with Emails & Post. HPI (Hire Purchase Investigations) monitoring. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. WE WOULD LOVE TO HEAR FROM YOU IF HAVE/ARE: Excellent Customer service skills with experience in a high-pressure environment Great attention keen eye for fine detail The ability to multitask, ‘think on your feet’, The ability to prioritise and work to strict deadlines. Excellent communication and negotiation skills. The ability to work as part of a team and individually. IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE: Experience with working for a financial institution or in an regulatory environment Awareness of personal responsibilities with regards GDPR importance of protecting PII General administration, with customer call handling skills We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers374017299-899295541 To find out more about our benefits:https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group LI-TM1 LI-HYBRID