Your new company
A well known public organisation, based in Glasgow City Centre, is working with Hays to find a candidate who will join them as an Assistant Head of Operational Services. This individual will join the team on a Temporary 6-MONTH FTC contract. The position is office-based with the hours of work being Monday to Friday, 9am to 5pm, flexible timings and hybrid working (3 days a week in office) offered. On-site parking is available with great public transport links.
Your new role
You will be responsible for carrying out the following duties:
* Run the day-to-day management of all staff and activities within the Accounts Receivable and Credit Control function.
* Manage the process of changes in status, which impact fees, to ensure accurate income recognition and debt profile, and assist with the management of Financial Registration.
* Manage and lead the team in liaising with third parties.
* Develop ways to improve the customer journey.
* Take an active role in developing the website, FAQ, and communication strategy regarding financial obligations.
* Develop and document procedures and processes for both internal Finance staff members and external members.
* Lead and manage the key processes and data flows between data and billing systems, continuing to educate and drive further developments.
* Ensure compliance with regulations and maintain financial records required for audit purposes.
* Process month-end close, including ledger close for Accounts Receivable and subsequent reconciliations.
* Assist the Head of Operational Services with complaints management, acting as the first point of contact for all incoming complaints.
What you'll need to succeed
To succeed in this role, you will need:
* Previous experience working in a finance role within operations, including experience in preparing and analysing account reconciliations.
* Experience in a supervisory role.
* Sound knowledge of financial IT systems with experience in evolving processes and developing new procedures and strategies.
* Excellent IT skills and thorough knowledge of Microsoft Office applications, particularly advanced MS Excel.
* Excellent organisational skills and a flexible approach to workload.
* A professional, committed, and organised approach to work with a drive for results and a customer service focus.
* Proven ability to adhere to schedules and prioritise work in a high-volume environment, ensuring deadlines are met.
* Effective verbal and written communication skills with the confidence and diplomacy to deal with a range of external customers, staff, and students.
* Ability to balance competing deadlines.
* Experience in HE/FE or other public sector environments.
* Exposure to credit control functions and procedures.
What you'll get in return
On offer will be the opportunity to join an experienced accounts receivable and credit control team and work closely with experienced managers, with a competitive salary in the range of £37,000 - £43,000 pro rata. As well as hybrid working and flexible working options.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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