About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of Londons most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the citys largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Spa Guest Relations Executive to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role
Key Duties
* Sort used linen from guest rooms
* Sort and order all Food and Beverage Linen
* Ensure all linen is organised and arranged neatly on shelving in department
* Support with counting and auditing of all clean linen
* Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
* Reports any incidents, complaints, suspicious persons or safety hazards immediately.
* Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
* To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
* To provide a friendly, courteous and professional service at all times.
* To maintain good working relationships with all colleagues and other departments.
About You
* Problem solving
* Leadership and team management skills
* Creative
* Project Management Skills
* Detail orientated
Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes
From Start Date:
* 28 Holidays inclusive of Bank Holidays
* Extra Holiday for significant birthday (21, 30, 40, etc.)
* Life Insurance
* Nest Pension
* Jumeirah Perks Website Access Discounts
* F&B and Spa Treatment Discounts
* One and a half times pay for work during bank holidays
* Dry Cleaning of uniform or Business attire
* Meals on Duty
* Employee Assistance Program
* Wellness Benefits Chiropodist, Flu Jabs, and more!
* Taxi Service After Hours
* Social Events & Recognition Programmes
* Ongoing Training & Development
3 Months Service:
* Company Sick Pay
* Travel Card Season Ticket Loan
* Live Your Guest Life Stay 6 Months Service:
* Jumeirah Discounts Stays in other Hotels
* Cycle Scheme
* Internal Transfer Scheme
* Eye Test & Discount for VDU Users
* Dental Cash Back Plan
1 Years Service:
* External Transfer Scheme
2 Years Service:
* Group Pension Plan with enhanced contributions
* Income Protection Schem
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