Assist practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Work closely with GPs and practice teams to support them to manage patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed. Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing Liaise and work with the ICB, practices, voluntary and other organisations to implement patient services Assist the Business Manager in collating information for claims (eg ARRS, Care Homes, etc) and responding to queries Monitor the PCNs generic mailboxes and respond appropriately to emails Coordinate, organise and attend various MDT meetings (eg Care Homes, Dementia, Respiratory and Pain Management). Assist the Lead education GP to organise training including PLT sessions Support the Business Manager to effectively deliver key projects, including quality improvement projects. This includes the provision of information and analysis using information, data, knowledge and technology systems to inform and support PCN agreed initiatives and meet the needs of the local population. Support the PCN Leadership team in the delivery of the DES specifications and support Quality and Outcome Frameworks. Assess data, monitor the PCN dashboard and liaise with the Digital and Transformation Leads, Practices, GPs and Nursing teams, with a view to achieving network targets and obtaining maximum investment and impact funding Attend meetings on behalf of the PCN Take minutes of meetings as required. Raise awareness of health promotion in practices, implementing, co-ordinating and supporting a variety of projects. Assist the Clinical Director and Business Manager to coordinate the Covid Vaccination programmes across practices As part of the Practice team, contributing to the delivery of QOF and enhanced services. Contributing to the management and development of the Primary Care Network, including the performance of work undertaken by the Practice as part of the PCN. Helping to ensure that the PCN remains safe and effective, including by the use of clinical audit and learning from significant events and complaints. Attending team meetings. Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own. Contributing to safeguarding, including attending meetings as appropriate for your role and ensuring that your training is up to date and complete. Helping to ensure that the Practice complies with CQC requirements for primary care, including all fundamental standards of care. You will be required to be immunised in compliance with Green Book and NHS recommendations for your role (unless medically exempt), including immunisations against Covid. Ensuring that you always work within your own competencies and training. Complying with G DOC policies. Observing health and safety guidelines at all times. Any other reasonable duties that may be required from time-to-time. Working conditions Frequent, prolonged VDU use Time-pressured environment High levels of accuracy and attention to detail essential at all times Exposure to distressing situations and written material Other responsibilities with the PCN/Practice Applying Practice policies, standards and guidance; Contributing to the teaching and training of trainees, new employees and employees who are undertaking training; Awareness of and compliance with all relevant G DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice; Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role; Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate; Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role; Treating colleagues with courtesy and respect; Complying with G DOCs values, and the values of your practice/team. Confidentiality Comply with the Confidentiality Agreement. Health & Safety Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others safety. You should familiarise yourself with fire exits at all sites where you work, and the action that you should take in the event of a fire. Personal alarms are available from G DOC for all GPs, wherever you are working. Your site induction should cover local procedures for summoning external help. Please ensure you familiarise yourself with these local procedures. You must comply with site Health and Safety procedures, including those that concern clinical waste, use of hazardous substances, and the use and disposal of sharps. Health and safety hazards should be reported to the Practice Manager. You should dress appropriately and professionally. To reduce the risk of sharps injuries, shoes should be closed (not open sandals). You must ensure that your car is insured for commuting and home visits. GPs in Gloucestershire have been the victims of serious & sustained stalking and violence. You should not give anyone outside the Practice information about when and where colleagues will be working. Refer any queries about rotas etc to the Practice Manager or G DOC. Be aware that stalkers may have knowledge of the local healthcare system and sound very plausible. Safeguarding Safeguarding is everyones responsibility. Even staff who do not routinely have contact with patients may become aware of a safeguarding concern. You will Ensure you are familiar with G DOCs safeguarding procedures Report all concerns promptly, following the safeguarding procedures Ensure that you maintain an appropriate level of safeguarding training for your role Contribute to meetings and other safeguarding processes, as appropriate to your role. Equality and Diversity You will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Quality and Patient Safety You will strive to maintain quality within the Practice, and will: Alert other team members to any concerns about clinical governance or quality and risk; participate in Significant Event Analysis reviews Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; Work effectively other agencies to meet patients needs; Effectively manage own time, workload and resources. Avoid working if you are impaired from doing so safely or effectively, for example due to illness. If relevant to your role, ensure that any necessary handover and follow up arrangements for patients have been made. Inform your line manager if you have concerns about a colleague that might affect patient safety Inform your line manager of any complaints or significant events that have arisen from your work for G DOC. Participate in investigations of any complaints or significant events, if asked to do so. Inform your line manager immediately if you have been charged with any criminal offence. If you are in a regulated profession (e.g. nurse, doctor, pharmacist, accountant). Comply with your regulators guidance. Inform your line manager immediately, if you are under investigation by your regulator. Inform your line manager immediately, if you have any restrictions or conditions imposed on your practice by your regulator. Communication You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, including through use of email, TeamNet and other agreed communication channels; Communicate effectively with patients and carers; Recognise peoples needs for alternative methods of communication and respond accordingly i.e. signing and use of telephone and face-to-face translators.