We are seeking a Functional Consultant specializing in SAP Service Cloud V2 to become a part of our team. This position entails the design, implementation, and maintenance of SAP Service Cloud V2 solutions tailored for Utilities customers. The preferred candidate will possess a combination of technical expertise and functional understanding enabling them to effectively support business processes and foster innovation.
Your experience you bring will include:
MUST Have:
1. Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration for Utilities Industry.
Design and Implementation:
1. Develop and implement SAP Service Cloud V2 solutions and instances as Green Field to meet business requirements.
Customization and Configuration:
1. Customize and configure SAP Service Cloud V2 applications including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
Integration:
1. Define and help implement integration and data flow to integrate SAP Service Cloud V2 with other systems and third-party applications.
Technical Support:
1. Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
Your responsibilities will include:
1. Design and implement SAP Service Cloud V2 solutions and instances as Green Field to meet business requirements.
2. Define and modify Utilities Business Processes in Retain and Distribution business areas.
3. Customize and configure SAP Service Cloud V2 applications including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
4. Define and help implement integration and data flow to integrate SAP Service Cloud V2 with other systems and third-party applications.
5. Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
6. Work closely with business stakeholders to understand their needs and translate them into technical solutions.
What you will get in return:
1. Opportunities for growth.
2. Knowledgeable and supportive work environment.
What you need to do now:
Apply online. We thank all applicants, but due to the volume of applications, we will only be in touch with qualified candidates to discuss next steps.
Required Skills / Experience:
1. Bachelor's degree in computer science, Information Technology, or a related field.
2. 7-10 years of hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.
3. Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA.
4. Understanding of customer service processes of Utilities company and best practices.
5. SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
Education:
SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred. Knowledge and experience are okay; certificate not required.
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