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People Operations Excellence Specialist, Abingdon
Client: Taylor and Francis
Location: Abingdon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d18588febc48
Job Views: 3
Posted: 22.03.2025
Expiry Date: 06.05.2025
Job Description:
ROLE PURPOSE
* Provide a quality, timely, accurate, professional and friendly service to colleagues, resolving queries professionally and promptly in a fast-paced environment.
* To provide a first point of contact for all colleagues on employee lifecycle enquiries.
* With a regional focus, the role is part of a global team and collaborates with Specialists within People Operational Excellence, People team Centres of Excellence and HR Business Partners.
* Working collaboratively with colleagues, candidates and any relevant outsourced providers.
AREAS OF ACCOUNTABILITY & RESPONSIBILITY
* Processing transactional elements of employee lifecycle.
* Develop and maintain positive relationships with local colleagues and centres of excellence.
* Proactively engage and embed with stakeholders across the People Team and aligned business area.
* Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month. Ensure colleague files are maintained alongside this.
* Produce all change, parental leave, absence, flexible working and any other ad hoc letters upon request.
* Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
* Support continuous process improvements to increase effectiveness, efficiency and digitization, actively identifying improvement areas and proactively suggesting potential improvements.
* Reporting.
* Visa management.
* Production of welcome packs.
* Contract generation.
* Payroll preparation.
* Reference checks, background checks, right to work checks (as applicable per region).
* Maintenance of trackers ensuring these are up to date and used effectively by the wider team.
STAKEHOLDER RELATIONSHIPS
* Proactively collaborates with all stakeholders, adopting a customer-focused, partnership approach.
DECISIONS
* Work as part of a team to proactively solve problems.
* Act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times.
* Identify when to escalate questions and issues.
EXPERIENCE & KNOWLEDGE
* Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts.
* A self-driven enthusiasm for continuous learning and development.
* Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times.
* Effective at working both independently and as part of a collaborative team.
* Pro-active problem-solving approach.
* Excellent customer service skills.
* Good time management skills.
* Flexibility to support with additional Business As Usual activities.
* Good knowledge and understanding of HR administration.
* Previous experience within a HR shared service environment desirable.
TECHNICAL SKILLS
* Experienced user of MS Office products and a demonstrated high aptitude for learning new systems, processes and policies.
* A strong understanding of the local HR Employment laws per region.
* Strong HRIS skills including prior experience in data processing.
* An experience of an HR generalist role would be helpful.
* Experience in Salesforce, SAP HR would be beneficial.
Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Milton Park office to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
Closing Date: Applications will close on 27th March 2025.
What we offer in return:
* An excellent work/life balance with a fantastic, flexible working culture.
* 25 days annual leave per year plus a day off for your birthday.
* 3 additional discretionary days off during the holiday season at the end of the year.
* 4 paid volunteering days each year.
* Company funded single cover private medical insurance.
* Employee assistance programme – offering 24/7 well-being support.
* Share Match – Plan that matches every share purchased with two free shares.
* Pension scheme.
* Life assurance, plus optical and medical care.
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team.
LinkedIn Life Page
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.
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