Job summary Are you seeking a fresh professional endeavour? Are you passionate about contributing to the healthcare field, particularly within a General Practice setting? Millway Medical Practice, a reputable and high-performing NHS GP practice located in Mill Hill, eagerly anticipates the addition of medical secretaries to our dynamic and expanding team. Both part-time and full-time positions are available for suitable candidates. As a warm and bustling NHS GP Practice situated in Mill Hill, North London, boasting a roster of 24,000 registered patients and a dedicated team of 55 staff members, we prioritise providing exceptional care and service to our community. Role Overview: The primary responsibility of the Medical Secretary is to serve a seamless referral process for patients. Main duties of the job The prospective candidate is expected to deliver top-notch Secretarial and Administrative Services to various stakeholders within the Practice, including Management, Staff, and Registered Patients. This entails ensuring that all Medical Secretarial and Administrative tasks meet the Practice's standards of accuracy and punctuality. Responsibilities also include planning and executing Practice Procedures for handling Doctors' and other Clinicians' letters and referrals, maintaining and enhancing recording systems, and staying current. Additionally, tasks involve managing communications for Doctors and Clinicians, handling aspects of the electronic Referral System (eRS), updating essential spreadsheets, and handling queries and appointments for patients. Furthermore, the role involves managing requests from Solicitors, ensuring compliance with GDPR in copying patient notes, producing medical summaries, managing forms, and invoices, as well as staying abreast of referral system changes. Adherence to Practice Procedures, regulations, and confidentiality protocols is paramount, including forwarding complaints or compliments to relevant managers. Understanding and implementing Emergency Procedures, both medical and non-medical, and ensuring compliance with Health & Safety regulations, including premises security when working outside of regular hours, are also integral aspects of the role. About us https://www.millwaymedical.com Your role as a medical secretary will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a medical secretary with initiative, drive, strong interpersonal, admin and IT skills. Previous secretarial/administrative skills are desirable. Join our happy and dedicated team providing quality care to a diverse population. Date posted 05 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A2375-25-0000 Job locations 2 Hartley Avenue London NW7 2HX Job description Job responsibilities 1. Serve as the Medical Secretary for the Practice Partners and fulfil all secretarial responsibilities as instructed. 2. Communicate with patients, the public, and healthcare professionals as needed. 3. Demonstrate skill in prioritising and managing administrative tasks from hospitals, Health Authorities, Primary Care Organisations, and patients, while collaborating with other medical secretaries as required. 4. Acquire proficiency EMIS, Docman & e-RS systems. 5. Undertake additional responsibilities as requested by the Partners or Managers. Job description Job responsibilities 1. Serve as the Medical Secretary for the Practice Partners and fulfil all secretarial responsibilities as instructed. 2. Communicate with patients, the public, and healthcare professionals as needed. 3. Demonstrate skill in prioritising and managing administrative tasks from hospitals, Health Authorities, Primary Care Organisations, and patients, while collaborating with other medical secretaries as required. 4. Acquire proficiency EMIS, Docman & e-RS systems. 5. Undertake additional responsibilities as requested by the Partners or Managers. Person Specification Qualifications Essential GSCE grade A - C in English & Maths Desirable A-Levels (in any subject) Bachelor's degree Evidence of personal development Knowledge Essential Confidentiality Data Protection Act Knowledge of Health & Safety at Work Knowledge of Microsoft Word, Excel, & Powerpoint Knowledge of Equal Opportunities and Diversity Experience Essential Experience of using Systems/Database: EMIS Docman e-RS Computer literate Confident in using the telephone Able to work on own initiative Desirable Experience of using Systems/Database: AccuRx iGPR Lexacom Experience of: Medical record summarising Experience of Administration/Secretarial / Reception work/General Practice work Personal Qualities Essential Self -motivated A flexible, enthusiastic and mature attitude Adaptable to change Committed to team/service development and able to promote a positive image of the Service Enthusiastic and willing to learn Professional presentation/standard of work Ability to communicate politely on different levels (Good interpersonal skills) Ability to stay calm and work under pressure Team Player Desirable Flexible approach to working hours Ability to Audiotype Accurate data entry skills Methodical approach to tasks Ability to learn new skills Person Specification Qualifications Essential GSCE grade A - C in English & Maths Desirable A-Levels (in any subject) Bachelor's degree Evidence of personal development Knowledge Essential Confidentiality Data Protection Act Knowledge of Health & Safety at Work Knowledge of Microsoft Word, Excel, & Powerpoint Knowledge of Equal Opportunities and Diversity Experience Essential Experience of using Systems/Database: EMIS Docman e-RS Computer literate Confident in using the telephone Able to work on own initiative Desirable Experience of using Systems/Database: AccuRx iGPR Lexacom Experience of: Medical record summarising Experience of Administration/Secretarial / Reception work/General Practice work Personal Qualities Essential Self -motivated A flexible, enthusiastic and mature attitude Adaptable to change Committed to team/service development and able to promote a positive image of the Service Enthusiastic and willing to learn Professional presentation/standard of work Ability to communicate politely on different levels (Good interpersonal skills) Ability to stay calm and work under pressure Team Player Desirable Flexible approach to working hours Ability to Audiotype Accurate data entry skills Methodical approach to tasks Ability to learn new skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name MILLWAY MEDICAL PRACTICE Address 2 Hartley Avenue London NW7 2HX Employer's website https://www.millwaymedical.com (Opens in a new tab)