Job Description
Who we are:
Working at Bleckmann
Bleckmann is a market leader in supply chain management (SCM) services for fashion and lifestyle brands. Established in 1862, Bleckmann has evolved from a transportation company into a provider of complete supply chain solutions, with specific expertise in e-fulfillment. With a strong base in Europe, the company has expanded to the U.S. and Asia, enabling Bleckmann to serve customers worldwide. Thanks to our investments and extensive experience in IT solutions, we offer a unified platform to our clients across the globe.
With approximately 6,500 team members, we work every day to support our customers and deliver on their promises. With a turnover of €626 million, Bleckmann has the scale and flexibility to provide world-class solutions. Would you like to be part of our dynamic team and contribute to our growing success? Visit www.bleckmann.com to learn more and explore opportunities to start your career with Bleckmann
Why Choose Bleckmann?
* A challenging and dynamic work environment
* Opportunities for personal and professional growth
* Be part of a market leader in SCM with a global impact
Our Mission:
At Bleckmann, we strive to provide the best supply chain solutions and fulfill our clients' promises every day.
Tasks and responsibilities:
The Freight Forwarding Supervisor is operationally responsible for the Bleckmann Multi Modal Solutions operation in the UK. The responsibility covers all operational Sea, Air, Rail and Road inbound activities.
The Supervisor is the first of operational contact for clients as well as partners and providers. He/she bears responsibility for all operational and customer service related activities and issues.
The Supervisor is directly responsible for managing the Bleckmann Freight Forwarding team in the UK and provide direct support to the operations staff, work together direct with the finance controller(s), route development manager(s), customer solution supports and director multi modal solutions for continuous improvement and customer development projects, and reports directly to the Freight Procurement Managemer.
In general, the Supervisor is direct responsible for:
* Day to day operations, administration and performance;
* Handling and processing orders, keeping control on the workflow;
* Instructions to sub-contractors and secure follow ups;
* Control on all shipping documents;
* Customer service;
* Customer relations with all key stakeholders;
* Daily / weekly reporting;
* Timely pre-calculation as well as invoicing;
* Cost control (strong focus on cost & profit);
* Profitability on individual files;
* Maintain strong operational relation with key stakeholders at customers, carriers, agents and Bleckmann DC’s;
Tasks and responsibilities:
* Organizing, supporting and cooperating in tasks and responsibilities within the department;
* Participating actively in the day to day operation;
* Arranging proper and transparent administration of all shipments;
* Maintaining coherence and continuity within the department;
* Maintaining regular contact with all major accounts in the Netherlands, 3PL clients as well as regular freight forwarding clients;
* Meet and exceed customer’s expectation and maintain strong, close and positive relationships wit key stakeholders of customer and internal organizations;
* Responsible for flawless progress of information exchange between all parties involved;
* Providing continuous improvement processes;
* Reliable reporting on operational level;
* Trouble shooting;
* Following market developments;
* Achievement of contractual and agreed KPI’s;
* Supporting reviews, key initiatives and major change programs;
* Continuous improvement of personal and team knowledge and experience;
* Working in a continuous improvement environment within our Lean Six Sigma principals.
Profile:
* Bachelor degree with preferable experience in similar roles and responsibilities;
* Minimum 5 years of experience in freight forwarding, logistics and transport fields with a strong track record in operations;
* Competent in use of computer equipment and word processing, spreadsheet and database products;
* In depth knowledge of freight forwarding and market trends, freight operating systems OMS / FMS, international (road) transport, logistics, customs regulations and import and export regulations;
* Leadership and motivational ability;
* Strong customer focus;
* Excellent problem solving and decision making skills;
* The ability to manage multiple tasks in stressful circumstances;
* Strong time and change management skills;
* Willing to travel to maintain open relationships with internal key stakeholders and customers;
* Flexible and willing to work in flexible time frames and meet the expectations and demands of customers seasonal requirements;
* Competences: champions development, realizes performance through people, drives for results, drives strategic change and innovation, engages and inspires people, understand customers and markets and demonstrates business ethics.
What do we offer ?
Our people are at the heart of what we do. They are critical to our client’s successes and without a doubt, to our success also. This is why we offer a range of benefits including:
·Competitive salary
·33 days annual leave, inclusive of Bank Holidays
·Death in Service Scheme
·Competitive pension scheme
·Health and Well-being initiatives
·Social Events
·Exclusive Client Discounts
·On site parking