Who we are The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do. The role To maintain and maximise operational efficiency of data collection services and to ensure all team key performance targets are met. Key responsibilities and accountabilities Actively support the collection of accurate data within critical timelines. Participate in data collection & associated activities, with the enthusiasm and drive necessary to ensure data is delivered in accordance with the team’s published service levels. Ensure that meter readings are obtained and processed in a timely fashion and to the expectation of customers and suppliers. Proactively liaise with internal and external parties. Apply an investigative and enquiring approach. Take ownership of tasks and use initiative. Assist in the compilation and review of working practices and procedures. Fully adhere to industry regulations and standards. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all Stark policies, procedures and working practices. Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. Any other reasonable duties as required. What you'll bring Behaviours: Consistently professional, confident and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude. Proactively share knowledge, skills and experience with others to increase team performance. Deliver a high volume of quality work on time. Strive to get things right first time. Strive to meet objectives and improve performance. Highly organised with good attention to detail. Prioritise work well. Work effectively and responsibly without close supervision. Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan. Communication & Interpersonal Skills: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues. Technical Skills & Knowledge: Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.