Your new company
Hays are working with a large retail business based centrally in Wolverhampton recruiting for an Internal Sales Administrator on a permanent basis. This is an exciting opportunity with lots of opportunities for growth. This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team. They are looking for someone who is self-motivated, articulate and customer focused.
Your new role
As an Internal Sales Administrator, your role will involve:
* Processing orders via telephone, fax and email onto a bespoke CRM system.* Processing inbound queries via both telephone and email quickly and in a professional manner.
* Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
* Regularly updating the customer database to ensure that all details are up to date and accurate.
* Advising customers of available products and offering alternatives that best fit their needs.
* Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
* Liaising with warehouse and distribution to ensure orders arrive on time.
* Log customer issues as well as responding to and solving customer problems / queries / compla...