Job Description - C&E Assistant Manager (HOT0B5CJ)
Job Number:
HOT0B5CJ
Work Locations
Hilton Liverpool, 3 Thomas Steers Way, Liverpool, L1 8LW
WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability. Whether you are currently in full-time employment, education, or just looking to make some extra money, this might just be the job for you!
Hourly Rate of £15.00 plus service charge
Please note this is a casual contract
A WORLD OF REWARDS
* Access to earnings: Our casual Team Members can instantly access and withdraw up to 40% of their earned wages whenever they need to, at no additional cost.
* Opportunity to work additional hours.
* Free and healthy meals when on duty.
* Free Parking (subject to availability).
* Modern and inclusive Team Member’s areas.
A Conference and Events Assistant Manager is responsible for assisting with managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met. The shift will mainly involve evening work.
What will I be doing?
As a Conference and Events Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. You will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Assist in managing all Conference and Banqueting operations.
* Maintain exceptional levels of customer service.
* Ensure compliance with brand standards.
* Evaluate guest satisfaction levels with a focus on continuous improvement.
* Aware of trends and propose ideas to build the range and quality of Conference and Banquet offerings.
* Optimise sales and contain costs, identifying any areas for action.
* Set achievable budgets and other short- and long-term functional goals.
* Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded.
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
* Ensure that training is carried out on an ongoing basis.
* Ensure communication meetings are conducted and post-meeting minutes generated.
* Manage staff performance issues in compliance with company policies and procedures.
* Recruit, manage, train and develop the Front Office team.
* Assist other departments wherever necessary.
What are we looking for?
A Conference and Events Assistant Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Strong knowledge of hotel/leisure/service sector.
* Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty.
* Exceptional communication skills.
* Exceptional leadership skills to create a winning team.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Conference and Banquet Operations experience in a managerial position in a hotel/Event Centre or similar.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
#J-18808-Ljbffr