Communicate with patients, relatives, carers and staff using a professional and sensitive manner to respond to a diverse range of enquiries Maintain effective communication with the Theatre and Administrative Teams utilising telephone and email as appropriate Answer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained member of staff where appropriate Provide reception duties by welcoming patients and visitors to the unit and providing refreshments where required Collect and deliver items within the Surgical Centre as requested by clinical staff Maintain a clean and tidy working environment at all times Maintain adequate stock levels of all stationery for immediate use and identify any shortfall so orders can be in a timely fashion. Complete mandatory training annually in accordance with Surgical Centre Policy Develop and maintain accurate, up to date guidelines/SOPs of general duties for use by covering staff Participate in the collection of data for clinical audit as required by the Service Ensure all medical notes are maintained in good order with filing undertaken promptly Ensure all patients are on the SystmOne and PAS Systems when admitted and discharged Assist nursing staff by providing administrative support including printing, scanning and collating the theatre paperwork, printing theatre lists and patient labels Recording of fridge temperatures Provide general clerical support for the Surgical Centre Carry out photocopying duties as required