Transport Operations Manager
Salary: £52,000k package
Type: Full time permanent
Location: Hull – Humberside
Immediate hire
This is an excellent opportunity to join a large European organisation in a Transport Operations Manager role. You will have responsibility for drivers, fleet management & large client contracts ensuring all KPI’s are achieved and be the main point of contact for your customers, providing support to road, sea & rail freight throughout the UK / Europe from your region. This is a new additional role to the logistics team and you will be able to add real value to the FMCG organisation.
Key Areas:
1. CPC qualifications
2. Leadership, People & Fleet Management
3. Customer Service / Client Management
4. Maximising commercial opportunities and contract growth
5. Compliance
Key Responsibilities:
1. Driver Management - effective performance management, coaching & support
2. Hold disciplinary and grievance hearings in line with company policies
3. Manage MPG performance and driving efficiency records, implement improvement actions where required
4. Responsibility for your fleet WTD & Tachograph infringements
5. Manage health & safety investigations
6. Monitor and review fleet ensuring vehicle maintenance is planned effectively
7. Customer – develop and maintain, ensure relevant KPI’s are prepared and targets for performance reviews are met
8. Act as main point of contact on a regional level to develop and exceed customer expectations
9. Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets
10. Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management)
11. Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers
12. Team management – Drivers
13. Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication
14. Manage internal and external customer service against a standard set of KPIs & budgets
15. Adherence to all maintenance related activity working closely with the operations team to achieve full compliance
Person Specification:
1. Previous experience of working within a supply chain logistics environment
2. Previous experience of FMCG multi-customer operation
3. Good analytical and numerical skills
4. Good knowledge of Microsoft / Excel applications
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