At Amplius, we’re committed to transforming lives through support and opportunity. As a Debt & Benefit Assistant, you’ll play a key role in helping customers overcome financial challenges with vital admin support and meaningful interactions. If you’re organised, compassionate, and ready to help, we’d love to hear from you!
Salary: £26,657.94 FTE
Contract: Fixed Term Contract until end of March 2026
Your week: 28.5 hrs/wk (work pattern is negotiable)
Location: This is a hybrid role, where you'll be working from our Milton Keynes office at least one day per week, with the option to work from home on the remaining days.
Snapshot of your role:
* Collect and record referral information on computer systems.
* Allocate referrals to the appropriate adviser based on type, location, and urgency.
* Manage colleagues' diaries and book customer appointments.
* Process incoming post and emails, forwarding and filing them electronically.
* Handle non-advice correspondence with customers and creditors.
* Update case notes and monitor task diaries.
* Maintain accurate financial statements and case statuses.
* Conduct benefit checks and complete basic welfare benefit forms with customers.
* Conduct initial debt advice calls to gather information and evidence.
* Assist in responding to urgent customer needs, such as food and energy support.
* Conduct occasional visits to customer’s homes.
* Carry out other administration and casework under team supervision.
Your toolkit for success:
* Proficient with IT, including Adobe Acrobat, web browsers, and Microsoft programs (particularly Outlook, Word, and Excel).
* Ability to manage a varied workload.
* Experience of working in a customer-facing environment.
* Excellent attention to detail.
* Clear and effective communication.
Experience of welfare benefits or debt advice would be advantageous but is not essential.
A full driving license is essential for this role.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers' lives and ultimately be the most authentic version of themselves.
* 28 days annual leave (plus bank holidays)
* Enhanced maternity, paternity, and adoption leave
* Paid qualifications and professional subscriptions
* Pension contribution up to 10%
* Health and wellbeing support
* Carers leave
* Cycle to work scheme
* Electric car lease scheme
* Paid fertility and maternity leave
* Financial Wellbeing support
* Free flu jabs
* Life assurance
Grow with us: Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact: Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact: We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values: We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 13 February
Phone screening: 17 February
Interviews: 20 February
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
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