Combined Healthcare Support Worker/Receptionist
Herefordshire and Worcestershire Health and Care NHS Trust
Join our team as a Band 2 Combined Healthcare Support Worker/Receptionist, based in Worcester. We pride ourselves on providing outstanding sexual health care to patients across Worcestershire, as part of a county-wide sexual health service.
We have a 30-hour per week vacancy, which can be worked over 3 or 4 days on a rota basis, to cover 2 sites in Aconbury North and Moor Street Clinic, which may include some evenings and Saturdays.
This post is an excellent opportunity to develop both clinical and administrative skills within sexual health services. We will provide the resources for you to develop and progress and offer flexibility, continual professional development, as well as a wide range of wellbeing and support.
We are a welcoming, friendly, supportive team who are professional, well-organized, and proud of the services we deliver.
Please note the Trust will not provide sponsorship to work for this role; to apply, you must have current right to work in the UK status.
Main Duties of the Job
On a day-to-day basis, you will provide a range of reception and clerical duties, which include meeting, greeting, and registering patients, either face-to-face or by telephone, as a first point of call for patients presenting to sexual health services. You will also assist clinical teams in delivering sensitive care to both male and female patients by acting as a chaperone during examinations and procedures, always promoting their dignity and comfort.
Your role includes the opening and closing of clinics, cleaning, stocking, and maintaining the clinic environment. You will take blood and other samples from patients and assist in the preparation and processing of samples, including on-site microscopy.
Due to the sensitive nature of sexual health, there is a huge emphasis on patient confidentiality and the ability to always be non-judgmental.
Job Responsibilities
* Responsibility for the registration of patients and correct data inputting onto a bespoke software system.
* Undertake basic clerical tasks (e.g., photocopying, filing) and word processing as required, to produce routine letters, memos, labels, etc. Operate an internet telephone system and receive and dispatch clinic post.
* Be responsible for ensuring patients' records are secure at the end of the clinic day and IT systems are closed down appropriately. Have shared responsibility for securing pharmacy stock at the end of the working day and opening and closing the clinic premises when necessary.
* Assist colleagues during the sensitive examination and treatment of patients within the department, always promoting their dignity and comfort. You will take blood and other samples from patients and assist in the preparation and processing of laboratory samples.
* You will answer basic telephone queries and pass other queries to appropriate members of staff, respecting the confidentiality of information concerning patients and associated others, both on and off duty.
* You will make appointments for clinical procedures and follow up as required for patients, always observing local and national policies. You will attend and participate in team meetings and clinical supervision.
* Participate with ordering and receiving stock as necessary and ensure stock rotation to facilitate the smooth running of services.
* You might be asked to provide cover on-site and at other bases as required and demonstrate your duties to new starters or agency staff.
Person Specification
Knowledge
* Demonstrate previous experience working with Microsoft Office Word, Excel, Outlook.
Experience
* Recent reception and general clerical work experience or recent Healthcare Assistant experience.
* Experience of communicating effectively with people in various situations.
* Previous relevant experience in an NHS environment.
Skills & Abilities
* Demonstrate clear written communication in English.
* Previous experience of general office skills.
* Previous experience of dealing with the public.
Qualifications
* Level 2 qualification (e.g., GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration or a good standard of general education to GCSE level.
* Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
* RSA/OCR2 in Text/Word Processing or able to demonstrate an equivalent level of skill.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Herefordshire and Worcestershire Health and Care NHS Trust
£23,615 a year pro rata (£12.08 per hour)
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