Job Description
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Are you passionate about delivering exceptional customer service and creating memorable visitor experiences? Join our team as a Visitor Experience Supervisor at The National Wallace Monument.
In this dynamic role, you’ll be at the heart of welcoming visitors to one of Scotland’s most iconic landmarks. You’ll ensure every guest receives world-class service, offering expert knowledge about the Monument, the surrounding Abbey Craig, and Stirling’s rich tourism offerings.
Key Responsibilities:
• Provide outstanding visitor information and customer care.
• Drive sales across retail, food & drink, admissions, and promotional activities.
• Supervise and motivate staff, ensuring a high standard of service is maintained.
• Act as a key holder and support daily operations alongside the Assistant Manager.
This is a customer-focused role and the holder will be expected to be a reliable team player with excellent communication skills, strong organisational and leadership abilities, and an enthusiasm for Scottish history and local tourism. The role will include weekend work on a shared rota.
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Salary Information
Stirling Information
The Benefits
* 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
* Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
* Biennial incremental progression until top of your payscale is reached
* Membership of the Local Government Pension Scheme. For further details visit
* Up to 6 months full sick pay and 6 months half pay dependent on length of service
* Carers Leave
* Up to 4 weeks paid Paternity Leave
* Access to Health & Wellbeing support
* Ongoing opportunities for Learning & Development
* Cycle to Work Scheme
* Lift share Scheme
* Car Lease Scheme
* Technology Benefit Scheme