Summary
Are you a motivated team player looking at joining one of our fantastic optical stores as a Customer Service Apprenticeship? We want you! We're not your run-of-the-mill opticians. We've been providing industry-leading eye care for 42 years. Our family-run stores have been dedicated to serving our local communities one pair of eyes at a time.
Wage
£15,704 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts to be agreed, may work weekends.
40 hours a week
Possible start date
Sunday 20 April
Duration
1 year
Positions available
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
With 5 star reviews, Eye Emporium are looking for someone to help maintain this standard and contribute to the company’s growth. You will learn valuable skills regading all things optical, if you want to start your career in the optical world, look no further!
Tasks will include but not limited to:
* Answering calls.
* Computer tasks, using word and Microsoft Excel.
* Learning Optical Customer service tasks.
* Learning Optical processses and standards.
* Monitoring stationery and ordering when required.
* Liaising with colleagues.
* Updating spreadsheets.
* General upkeep of the office and its day to day running.
Where you’ll work
This apprenticeship is available in these locations:
* Eye Emporium South East LLP, 8 Market Street, Faversham,, ME13 7AA
* Eye Emporium Cricklewood, 179 Cricklewood Broadway, London, NW2 3HT
* Eye Emporium Stratford, 42 Broadway, Stratford, London, E15 4QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ABM TRAINING (UK) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Training will be delivered remotely. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
* MATHS/ENGLISH (grade C/4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
How you will travel to and from the store