We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Customer Service Advisor on a 3-month contract, likely to be extended at client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.71 - £15.90 per Hour
Responsibilities:
* To own individual enquiries, complaints, and customer requests through to resolution.
* Identify situations where the person is deemed to be at risk, including situations where the individual may be experiencing abuse or neglect, and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.
* To direct people to online resources within Liverpool City Council, voluntary services, National Health Service (NHS), and other partners.
* Offer advice and guidance on a range of Children's/Adult Social Care services and support networks.
* Contribute to the process of continually improving Customer Access to quality, cost-effective services.
Qualifications:
* ICS Qualification/NVQ in Customer Care or equivalent.
* Experience in a Call/Contact Centre, Customer Service Advisor, or customer-facing role.
* Experience working within a team environment.
* Experience in a Social Care, Health, Education, or Advice and Guidance environment.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
* This role requires a basic DBS.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1224923
Required Skills:
Discretion, Customer Service, Education, Business
#J-18808-Ljbffr