Job Description
Are you a natural project manager, with a talent for writing, designing, and delivering industry leading communications that are empathetic and easily understood by customers? Do you understand the crucial role that communications play in the moments that matter to our customers? Do you have a continual improvement mindset, and thrive best in a one team environment where you are always pushing for better?
In the Customer Communications team in MT&O, we write, design, and produce millions of essential communications for our customers each year. The communications we manage are often called legal, regulatory and mandatory communications. These are the critical communications that we send to our customers to help them manage their accounts, day-to-day, and to make good financial decisions.
Our vision is for all of our communications is to be empathetic and easily understood by customers. We’ve made a great start on our journey to achieve our vision, using the very best copy, design and behavioural science.
We have four squads, each with seven colleagues, managed by a Squad Manager. The squads work closely with the business areas to understand and challenge communication briefs and then design the best customer experience and communications.
These communications are delivered traditionally through mailings and digitally through email and our new online experience (app and online servicing). They are inspired b...