LONDON BOROUGH OF HACKNEY
Job Title: Leasehold Income Officer
Job Number: HCAA02173
DBS Required: No
Agreement Type: Permanent - Full Time
Contracted Hours: 36
Salary: £40,005 - £41,286
Join Our Team as a Leasehold Income Officer!
Are you ready to make a meaningful impact in the community? The London Borough of Hackney is seeking a dedicated Leasehold Income Officer to join our Leasehold Income Team. In this role, you will play a crucial part in the effective recovery of service charges and other invoiced sums, including major works, shared ownership, ground rent, and reserve funds.
Your primary responsibility will be to ensure the timely collection of owed sums and reduce arrears while maximising income for the Council. You’ll assess each case to determine the best course of action, whether that’s pursuing legal routes or facilitating settlements. Your goal will be to provide high-quality housing management services that meet the needs of our customers.
Key Duties:
1. Liaising with legal services, solicitors, and financial institutions to resolve complex queries.
2. Preparing documentation for legal actions.
3. Maintaining accurate records on electronic databases.
4. Responding to income collection inquiries promptly.
5. Ensuring clear and sensitive communication with customers regarding their accounts.
6. Attending resident meetings and providing advice on payment options.
7. Identifying support for vulnerable residents.
We are looking for candidates who have experience in debt recovery within a housing environment, as well as a strong understanding of relevant legislation. You should possess excellent customer service skills and the ability to manage your workload efficiently, working to tight deadlines.
If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.
Closing date for applications: 19 November 2024 (22:59).
Interview date: TBC.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs.
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