Are you a Technology professional with the ability to communicate across every stakeholder in a European business with a smile and a helpful nature.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
You will be accountable for all IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and a 3-year replacement cycle. Resolution of all IT queries and escalation when necessary. Enabling the business to work without interruption – including maximum up time for all critical applications, systems and servers. Assist in the rollout of in essential maintenance and wider projects.
Key accountabilities must include:
Qualified to A level or equivalent in an IT related discipline
CompTIA A+ certification or equivalent
Understanding of ITIL methodology
Interest and understanding of Microsoft desktop environment
Exposure to Windows Operating Systems
Troubleshooting MS Office Application Suite
Logical problem-solving strategies
Good communicator written/verbal and good interpersonal skills
Experience in first line IT Support
Remote control applications such as Team Viewer and RDP
MS Exchange 365 and MS Teams
Xerox print solutions - including replacing consumables
MS Server Operating System experience
Hardware – ability to open a computer and confidently identify components
Active Directory and Group Policy
Understanding of Power Shell
Image deployment – using Paragon or equivalent image softwareMimecast
VOIP telephony
IVR telephony structure
Datto backup
Sophos or other cloud-based antivirus solutions