Visitor Services Assistant - Housekeeping
Organisation: The National Trust for Scotland
Salary: £12 per hour
Location: Brodick Castle
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property.
2. Support other areas such as admissions, catering, retail, functions, and events as needed.
3. Manage changeovers in the holiday accommodations.
4. Perform general cleaning of surfaces (e.g. windowsills, skirting boards, and doors) and the vacuuming/cleaning of floors as appropriate, including public areas, offices, meeting rooms, retail, café areas, public and staff toilets, and entrances to the Museum.
5. Carry out general maintenance tasks, including replacing bulbs, function and event setups, and small DIY repairs.
6. Contribute to major deep cleaning tasks during certain periods of the year.
7. Empty and clean bins and remove waste to designated areas, including the separation of waste, i.e., recycling, in line with our green policies.
8. Use cleaning materials appropriately and economically; inform Line Manager when stocks are low.
9. Ensure tools and equipment are in good working order, reporting any faults to the Line Manager.
10. Report losses/breakages, wear and tear, and repairs required immediately to your Line Manager.
11. Wear the correct uniform, name badges, or PPE as required.
12. Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
13. Report any defects seen that are likely to affect public experience and security to the Line Manager.
14. Only use approved cleaning materials in accordance with manufacturers' printed instructions and COSHH regulations, ensuring chemicals are never mixed.
15. Implement Safe Systems of Work and guidelines effectively within the role.
16. Attend the Trust’s training programs to maintain and improve technical skills.
17. Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff, and volunteers.
18. Work in harmony with other departments; visitor services, events, gardening, maintenance, and site repair employees/contractors.
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