Commercial Vehicle Service Manager/ Workshop Control Support Required in Portsmouth, Hampshire Basic Salary Circa £45,000 - OTE £50,000 Commercial Main Dealer Monday to Friday, 08:00 - 18:00, 1 in 3 or 4 Sat morning, 08:00 -12:00 noon Service Manager required for our client’s HGV & Commercial Vehicle Dealership in Portsmouth Our Client a commercial Vehicle Main Dealer with over 30 years of Trading is seeking a Commercial Vehicle Service Manager their Portsmouth Branch. Our client deals with a number of Haulage Businesses and Commercials enterprises, ensuring them whether they are purchasing a vehicle, or maintaining a commercial vehicle, they are providing both individual customers and large multinational companies an excellent service. The service and expertise provided by the parts team is crucial to the success of the business Our Client is seeking experienced Service & Aftersales Managers ideally with experience or an interest within working in the HGV / LCV Commercial sector. We’ve worked with this Client for a number of years, and they provide a friendly working atmosphere, with scope for development and progression within a fast-paced role What’s in it for you as a Service Manager/ Workshop Control Support? A Competitive Basic Salary – Basic Salary circa £38,000 £45,000 Dependent on experience OTE £50,000 Monday to Friday, 08:00 - 18:00, 1 in 3 or 4 Sat morning, 08:00 -12:00 noon A supportive Management Structure Full Systems & Process Training 30 Days holiday including Bank Holidays, Increasing with Service Company Pension Future Development Opportunities with Group. Duties of a Service Manager/ Workshop Control Support with our Client Carrying out vehicle repairs in accordance with manufacturer's procedures within standard times set. Manage all Service Department procedures with the aid of Workshop Controller Fully support the Workshop Controller, in his daily routine and take control of any on-going issues. Be available to give the Workshop Controller advice and assistance on technical matters to include holiday cover. Ensure all clock cards are reconciled each day for the admin department. Ensure service reception and workshop control manage MOT bookings, T card rack is live data and accurate, to include twice daily run downs, incorporating shift foreman. Further to ensure scheduled bookings show up to 2 weeks in advance and confirmed two days in advance. Ensure the night board is completed and booking confirmed on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No. Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller. Manage and oversee the daily operation of service department, to include daily checks that service reception has obtained starts up numbers for all work, including further updates for all additional work, job set are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers. Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the Group KPI levels, questioning all old jobs to ensure prompt close down. Ensure all outstanding Campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure all FM service paperwork is printed and a copy placed in the job set. Check all FM/Warranty paperwork is complete before sending for costing Ensure all Warranty 3c’s sheets are accurate and fully compliant Monitor Warranty parts log, retention and storage in conjunction with the Workshop Controller and Stores Manager. Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; Rec sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off. Dealing with customer queries and or complaints in a timely manner. Ensuring at the end of your shift each day the Depot Manager is given a full hand over from you directly of any on-going issues he needs to be aware of. What our Client expects of their Service Manager/ Workshop Control Support. Proven management and leadership skills Be able to work calmly under pressure and manage the workshop Diligence and accuracy are important Computer literate including Microsoft office Proactive, positive attitude, with a dynamic personality who will share the groups energy and passion and contribute to our ongoing success. If this Commercial Vehicle Service Manager Role interests, you and you would like to know more about it or other Automotive Jobs in Portsmouth and Hampshire please contact Martin Bane at Perfect Placement. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.