We are currently looking for a Telecare Officer to join our client, London Borough of Tower Hamlets.
We are looking for a Telecare Officer with a solid background in providing customer support to vulnerable adults through a careline service OR someone who has the experience of working within a telecare environment. This experience must be within the UK. We will be keen to speak to those who also have experience as an emergency call handler / 111 / 999 operator that also has previous or current care experience.
This role is contracted to 35 hours per week however you will be required to work as and when the council need you based on the service needs. One week you could do 20 hours, the next you could do 40. This will be on a rotational shift pattern as this service runs 27/7, 365 days of the year.
Main Responsibilities
1. To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour’s staff or agencies.
2. To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek ...