Main area OMF/Orthodontics Grade NHS AfC: Band 3 Contract Permanent: Lincoln - 2 x Full Time Posts & 1 x Part Time Post. Boston - 1 x Full Time Post Hours
* Full time
* Part time
37.5 hours per week (Cross Site cover required during sickness and annual leave and will include some weekend work to meet service needs) Job ref 357-LN-1768-24
Employer: United Lincolnshire Teaching Hospitals NHS Trust
Employer type: NHS
Site: United Lincolnshire Hospitals NHS Trust
Town: Lincoln/Boston
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 21/01/2025 23:59
OMF/Orthodontics Receptionist Band 3
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety: Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence: Striving to be the best that we can be. Innovating and learning from others.
* Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Job overview
Starting May 2025
We are looking for enthusiastic and conscientious personnel to apply for the role of Receptionist, in the Oral and Maxillofacial and Orthodontic Departments at ULTH. The roles are based at Lincoln and Boston Hospitals and applications are welcome for both full-time and part-time positions.
Some weekend working is involved and also the need to cross-cover sites during periods of absence, in order to provide a robust reception service for our patients.
Main duties of the job
* Ensuring compliance with National and Local Protocols
* Ensuring compliance with Cancellation Policies
* Clinic Reception Duties
* General Office Duties
* Problem Solving
* Providing adequate delivery of service
Person specification
Qualifications
* GCSE’s Grade C and above in Maths and English or equivalent
* Experience and training to NVQ Level 3 or equivalent
* Basic knowledge of Medical Terminology
* Customer Care Qualification
Previous Experience
* Experience of customer care
* Experience of working in an office environment
* Experience of using Microsoft Office - to include Excel and Outlook
* Experience of working in a reception area.
* Knowledge or experience of NHS working.
Skills
* Ability to prioritise and organise own workload
* Ability to use own initiative
* Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
* Attention to detail and accuracy
* Awareness of National and Local Targets including cancer targets
* Knowledge of hospital and clinical information systems including CareFlow
Specific Requirements
* Ability to maintain confidentiality
* Ability to work effectively within a large team or individually
* Ability and willingness to work flexibly
* Ability to cope with sometimes distressing/emotional situations
* Ability to work effectively under pressure and meet tight deadlines
ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
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