The Company We are proud to be the largest independent merchant in the South of England, operating through five core divisions (Build, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. Our combined group serves our customer base through 178 branches extending from Penzance to Margate, with revenues in excess of £600 million and employs over 2,200 colleagues. With strong investment in place, we’re transforming our business to optimise each and every step in serving our customers, built on a firm footing. With an updated technology roadmap to support this, we’re focused on further improving our transactional systems, and accelerating our data and digital strategies. The Role The IT Support Technician role within the Group IT team at IBMG is responsible for the support, enhancement and delivery of core software and hardware solutions within the Group IT function for IBMG companies. The scope of this role is to support end users and system processes with a reliable, efficient, and stable application environment. Working alongside other Group IT functions, Vendors & IT Partners, this role will assist end users to make best use of our core software platforms, and to provide desktop support to ensure the delivery of application services. In particular, but not limited to, core trading platform from Kerridge and its associated modules and application suite, Microsoft desktop environment, additional software packages which have a direct impact on the business such as CAD, Design software, Inventory management, Content management and Ecommerce. From a hardware perspective, the role assists in the delivery and support of end user compute and all associated issues with the delivery to the user and its use. A wide-ranging role with the chance to be involved from a 1 st and 2 nd line perspective with the entire technology stack of the whole group. User management within these applications is a key part of this role along with system configuration and process implementation/improvement. This is a hands-on technologist role with a key understanding of the dynamics of the business, providing technical capabilities for our users and stakeholders. The role is mainly involved with in-life support and on occasion when required supporting new implementations. Involvement in the delivery of platform upgrades to enhance the service and maintain stability of our most important platforms. A role which is focused on delivering excellence and dependability in everything we do with and always with a strong customer focus. Working together to improve service delivery and structure whilst recognising that our internal and external customers are at the heart of what we are and do. Duties and Accountabilities: The role has responsibility for both delivery and support of all aspects mentioned above, assisting in ensuring vendors and IT partners deliver a quality of service which meets the demand and requirements of the business. Adhering to Service Level definitions Responsible for onboarding new systems and applications into the support function, ensuring that they are ready for in-life management. Control User provisioning and security management using Active Directory and its deployment capabilities to specific applications. Work across all technology environments to ensure alignment and delivery of application support. Ensure that Cyber security is a key considered, measured and appropriate, delivering a safe operating environment whilst not limiting our operational capability unless agreed in advance with the Group IT Director. Help to define process and procedures to ensure that the group application estate is supported appropriately and with controls which can be demonstrated if audited. Assist in the planning and delivery of Disaster recovery planning and enactment. Be involved in Project work when required, where planning is a key consideration for this role as projects progress through inception and throughout the delivery. Strive and operate as one IT Team. Personally, in the role, and in the way we represent Group IT to the business Qualifications/Technical Skills/Experience: IT Service desk experience Inquisitive and driven to find solutions to problems ITIL or Agile Experience would be a benefit General understanding of the Microsoft stack in a modern enterprise setting Knowledge of Kerridge or other appropriate ERP platform would be an advantage Understand security principles and their importance Understanding of Network and infrastructure End user compute methodologies Supplier management Broad technical understanding of all IT elements Superb communication and integration skills with all levels of a business Maintaining a high level of customer service and professionalism Accessible, reliable, and structured in their approach to support. The Rewards Joining us means joining the leading and largest independent merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you’re encouraged to be and do your best. You’ll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.