We are looking for an experienced Team Lead managing the day-to-day tasks of our Operations Coordinators (OCs), adding supply to our cities and increasing market share while maintaining high levels of compliance and team performance. About us Bolt is one of the fastest growing startups in the world with over 50M happy customers in 40 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be About the role As a Team Leader, you'll dedicate part of your work to organizing and steering the daily workload of your team. You'll provide guidance and performance feedback to a team of Operations Coordinators, ensuring high standards of compliance with council regulations. You'll be closely collaborating with key internal stakeholders: Team Leads, Senior Team Leads, Operations Managers, and the Country Manager, ensuring business objectives are achieved. Your daily adventures will include: Daily/weekly/monthly management of rota, organizing location and workload of OCs. OC focus/task prioritization for 4 OCs based in Birmingham and 2 OCs in BristolOC weekly 1-1s, goal setting, providing feedback, holding accountable to performance. Conducting weekly 1:1s with OCs, setting goals, providing feedback, and holding them accountable for performance Driver manager escalations in hub from drivers with escalated complaints. Hiring and training new joiners and upskilling existing team members. Managing the funnel: ensuring high-quality leads are funneled to OCs and clearing/managing registration funnels. About you: You have strong performance management experience. Proven ability to set SMART objectives. Solution-oriented, focusing on opportunities with positive attitude. Strong sense of ownership and a hands-on approach to tasks, with a test-and-learn mentality. Experience leading high-performing teams in busy, fast-paced environments. Proficiency with office tools, including but not limited to Google Suite. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above Why you’ll love it here: Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 500 cities across 45 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode. Some perks may differ depending on your location. LI-Hybrid